Q: Inviting Team Members

Add interpreters, agents, and admins to your organization. From the Dashboard, navigate to Settings → Team Members. Click "Invite Member" and enter the email address and role (Member, Admin, Viewer). The invitee receives an email with a secure link valid for 7 days. Team size is limited by your plan — upgrade to add more seats. Admins can manage billing and org settings; Members can start sessions.

Question 1

Quick Start Guide

Accepted Answer

Get your first AI-powered interpretation session running in under 5 minutes.

1Sign up at interprivo.net and verify your email address.
2Complete the onboarding wizard — choose your workspace mode (Support or Sales).
3Set your default source and target languages from the Dashboard.
4Click "New Session" to launch the pre-call wizard and configure your session.
5Share the session link with participants — they can join without an account.

setuponboardingfirst session

Question 2

Setting Up Your Account

Accepted Answer

Configure your profile, organization details, and notification preferences.

1Go to Settings → Profile to update your name, avatar, and contact details.
2Navigate to Settings → Organization to configure your team name and billing info.
3Set email notification preferences under Settings → Notifications.
4Enable two-factor authentication for added security.

profilesettingssecurity

Question 3

Inviting Team Members

Accepted Answer

Add interpreters, agents, and admins to your organization.

1From the Dashboard, navigate to Settings → Team Members.
2Click "Invite Member" and enter the email address and role (Member, Admin, Viewer).
3The invitee receives an email with a secure link valid for 7 days.
4Team size is limited by your plan — upgrade to add more seats.
5Admins can manage billing and org settings; Members can start sessions.

teaminvitationsroles

Question 4

Understanding Your Dashboard

Accepted Answer

A tour of every panel, stat, and action available on the main dashboard.

1The top bar shows live usage minutes consumed vs. your plan allocation.
2Session History lists all past sessions with duration, languages, and playback.
3The Quick Launch button opens the pre-call wizard for a new session.
4Analytics cards show weekly session volume, average duration, and language pairs.
5Notifications bell alerts you to billing events, team invites, and system updates.

dashboardnavigationanalytics

Question 5

Starting a Translation Session

Accepted Answer

Step-by-step guide through the pre-call wizard and session launch. Click "New Session" on the Dashboard to open the pre-call wizard. Step 1 — Choose workspace mode: Support (customer calls) or Sales (prospect calls). Step 2 — Set source language (speaker) and target language (listener). Step 3 — Select a Playbook to guide the AI coaching during the session. Step 4 — Configure compliance settings: jurisdiction and PII level. Click "Start Session" — the live room opens immediately in your browser.

Question 6

Support vs. Sales Mode

Accepted Answer

How each workspace mode tailors the AI coaching and session experience. Support Mode: optimized for customer service calls. AI focuses on resolution clarity and empathy cues. Sales Mode: optimized for prospect calls. AI surfaces objection-handling tips and closing signals. Workspace mode is set per organization but can be overridden per session in the pre-call wizard. Change your default mode under Settings → Organization → Workspace Mode.

Question 7

Inviting Listeners & Participants

Accepted Answer

Share session links and manage who can speak vs. listen in real-time. Every session generates a unique shareable link — copy it from the session header. Guest participants join without creating an account. By default guests are Listeners — they hear translated audio but cannot speak. Promote a guest to Speaker from the Participants panel during the session. Session links expire when the session ends — create a new session for new calls.

Question 8

Playbooks & Session Templates

Accepted Answer

Use predefined coaching playbooks or create custom ones for your team. Interprivo ships with 4 global playbooks: Discovery Call, Product Demo, Objection Handling, Closing Call. Select a playbook in the pre-call wizard — the AI coach adapts its suggestions accordingly. Create custom playbooks under Dashboard → Playbooks → New Playbook. Custom playbooks are private to your organization. Session Templates save your full pre-call configuration for one-click reuse.

Question 9

Understanding Your Plan

Accepted Answer

What each plan includes — minutes, seats, features, and overage rates. All plans include a fixed monthly minute allocation for interpretation sessions. Starter: 500 min/mo · Pro: 2,000 min/mo · Business: 5,000 min/mo · Enterprise: custom. Overage minutes are billed at the per-minute rate shown on the Billing page. Minutes reset on your billing anniversary date — unused minutes do not roll over. View your current consumption and billing period under Dashboard → Billing.

Question 10

Managing Your Subscription

Accepted Answer

Upgrade, downgrade, or cancel your Interprivo plan. Go to Settings → Billing → Change Plan to upgrade or downgrade. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of the current billing period. To cancel, click "Cancel Plan" — your account stays active until period end. Enterprise plans require contacting sales for changes.

Question 11

Invoices & Payment Methods

Accepted Answer

Download invoices and update your credit card or payment method. All invoices are available under Settings → Billing → Invoice History. Click any invoice to download the PDF or view the hosted Stripe page. Update your payment method under Settings → Billing → Payment Methods. We accept all major credit/debit cards via Stripe. For wire transfer or purchase orders, contact billing@interprivo.net.

Question 12

Organization Settings

Accepted Answer

Manage your org name, slug, white-label config, and data region. Settings → Organization lets admins and owners edit org name, slug, and branding. White Label Config lets Business and Enterprise customers replace the Interprivo logo. Data Region sets where session data is stored (US-East by default). Custom Consent Language lets you override the default GDPR/HIPAA consent text.

Question 13

API Keys

Accepted Answer

Create and rotate API keys for programmatic access to Interprivo. Navigate to Settings → API Keys to create a new key. Give each key a descriptive name (e.g., "Zapier Integration", "CRM Sync"). API keys are shown once at creation — store them in a secrets manager. Rotate a key by deleting the old one and creating a new one. See the Developer section for full API documentation.

Question 14

Data Privacy & Compliance

Accepted Answer

HIPAA, GDPR, and data handling policies for enterprise deployments. Interprivo supports HIPAA, GDPR (EU), and UK-ICO compliance jurisdictions. Set the compliance jurisdiction per session in the pre-call wizard. PII Level (Standard / High / Restricted) controls transcript handling and retention. Consent records are cryptographically hashed and append-only — tamper-evident. Request a Data Processing Agreement (DPA) at privacy@interprivo.net. Session data is encrypted at rest (AES-256) and in transit (TLS 1.3).

Question 15

Webhook Configuration

Accepted Answer

Receive real-time events for session start, end, transcript, and billing. Go to Settings → Developer → Webhooks to register an endpoint. Available events: session.started, session.ended, transcript.created, invoice.paid. Each delivery includes an HMAC-SHA256 signature for verification. Failed deliveries are retried with exponential backoff — up to 5 attempts. Check delivery logs under Settings → Developer → Webhook Logs.

Question 16

API Reference

Accepted Answer

Full REST API documentation for sessions, transcripts, users, and billing. The full API reference is available at interprivo.net/api-docs. All endpoints require Bearer authentication using your API key. Rate limits: 100 req/min on standard plans, 1000 req/min on Enterprise. API versioning: current stable version is v1 (prefix: /api/v1/).

Question 17

Session Not Starting

Accepted Answer

Diagnose why a session stays in "Starting" state. Wait up to 25 seconds while the Vapi browser call connects. If the session stays in Starting after 25s, verify VAPI_ASSISTANT_ID and NEXT_PUBLIC_VAPI_PUBLIC_KEY. Check browser microphone permissions — sessions require mic access. Try a hard refresh (Ctrl+Shift+R / Cmd+Shift+R) and rejoin the session.

Question 18

Audio & Translation Issues

Accepted Answer

Fix missing audio, echo, or translation not appearing. Ensure your microphone is not muted in the browser or OS level. Grant the site microphone permission in your browser settings. If translated audio is silent, check that the target language has a TTS voice configured. For echo issues, use headphones or enable echo cancellation in browser audio settings. Translation delay over 3 seconds may indicate high server load — contact support.

Question 19

Billing Problems

Accepted Answer

Resolve failed payments, unexpected charges, and plan access issues. If your payment fails, update your card under Settings → Billing → Payment Methods. A 3-day grace period applies after a failed payment before sessions are restricted. Unexpected charges may be overage minutes — check your usage under Billing → Usage. For refund requests or disputes, email billing@interprivo.net within 30 days.

Question 20

Contact Support

Accepted Answer

Reach the Interprivo team for urgent issues. Email: support@interprivo.net — response within 4 business hours. Enterprise customers: use your dedicated Slack channel or account manager. For security vulnerabilities, email security@interprivo.net — do not post publicly. Status page and incident history: status.interprivo.net.

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